Frequently Asked Questions

About CBD

What is CBD?

CBD means Cannabidiol. It is one of the numerous Cannabinoids found in the Cannabis Sativa plant, also known as Hemp – a plant that has been used for thousands of years to produce clothing and paper mostly. CBD is legal and safe. Since it is a non-psychoactive, and non-addictive substance. The psychoactive element which is often associated with Cannabis is called Tetrahydrocannabinol (THC). The levels of THC in our products is at 0.2%, which means there is no psychoactive affect. Instead, the therapeutic and healing effects of CBD are being tested and confirmed by scientists and doctors all around the world.

What does Full Spectrum mean?

Full Spectrum means that all Cannabinoids of the Hemp plant occur in the oil. In addition to CBD, it also contains other valuable Cannabinoids such as CGB (Cannabigerol), CBN (Cannabinol), the terpenes of the Hemp plant, their fatty acids and antioxidant chemical compounds. The Full Spectrum Oils benefit from these synergies between the Cannabinoids, and their effects are more effective. Thus it is the fullest and richest form of CBD Oils.

How does CBD work?

Within the human body is a so-called Endocannabinoid system, this network consists of powerful Endocannabinoid receptors that can recognize and bind with Cannabinoids. These are called CB1 and CB2 receptors. The CB1 receptor is thought to be of central importance for the brain regions that control memory and movement. The CB2 receptor has a major influence on the immune system. The knowledge of the Endocannabinoid system, how Cannabinoids affect the body, and the impact CBD can have on illnesses is growing exponentially.

What are the benefits of CBD?

CBD has great potential that can be used in a variety of areas. Constantly conducted research in this matter has proven that CBD has a positive effect on reducing conditions such as:
• Inflammations
• Pain
• Seizure disorders
• Anxiety
• Acne
• Insommnia, Sleep disorders

Are there any side effects?

If CBD oils are used properly, there should be no side effects. However, there are a few things to keep in mind when starting to use CBD oil, especially if you’re a beginner: Taking too big a dose at any one time could cause diarrhoea, dizziness, headaches, loss of appetite and excessive fatigue in extreme cases. People who know they are very sensitive should monitor their body closely when taking CBD for the first time, as there can always be undesired reactions, even if the CBD oil is completely organic.
Pregnant and breastfeeding women should generally refrain from taking CBD oil, as there are no long-term studies available yet. Furthermore, people taking any medication should discuss the use of CBD oil with their doctor.
In multiple studies, no major side effects of CBD oil have been observed, even at very high doses. However, there is no long-term study on the side effects, which is why scientists cannot make any definitive statement here. 

What if I'm pregnant or breastfeeding?

Pregnant and breastfeeding women should generally refrain from taking CBD oil, as there are no long-term studies available yet. 

CBD in Body Care Products

Why is there an increase in the number of CBD Body Care Products?

The popularity of CBD continues to grow as more and more people have already incorporated CBD products in multiple ways into their daily lives. Alongside the oral administration of CBD, the dermal application of cannabinoids is one of the other routes that often captures the attention of science and users. The skin is the largest organ of our body. Taking care of your skin is therefore a daily task that requires patience, effort and, just as importantly, knowledge to choose the right products. Therefore, many of us are looking for new alternatives to keep our skin healthy, natural and fresh. Several skin studies highlight the role of phytonutrients found in plants in protecting the skin against various disorders. One of the most noted is cannabidiol (CBD), a natural phytonutrient found in cannabis plants. CBD is attracting more and more interest for its value in several cosmetic formulations, especially for skin care and hair care.

How is CBD good for your skin?

Exactly how CBD works in the human body is still being studied and analyzed. One of the hypotheses put forward by scientists is that CBD encourages the body to produce more of its own endocannabinoids to achieve homeostasis. And we know that homeostasis is essential for balancing our mood, happiness, and overall activity. But ensuring that the body maintains a natural balance is a real challenge. Multiple factors can trigger an imbalance and lead to health issues. For example, an abnormal immune system response can lead to inflammatory skin disorders. Eczema or (atopic dermatitis) is typical of a chronic inflammatory skin condition caused by environmental triggers, damaged skin barrier function, microbiome imbalance, etc. Similarly, psoriatic plaques also indicate chronic inflammation and hyperproliferation of keratinocytes.

How to use CBD Body Care Products?

Using CBD on the skin is relatively easy. Since CBD is not psychotropic, it does not get you “high”. Our CBD Body Care Products are under the European regulation of tetrahydrocannabinol (THC), and therefore below 0.2%. You can use our Facial Serum morning and evening, at the same time as your make-up. As with all other creams, cleanse your skin before applying and gently massage in the required amount. Some skin types may require a generous application of cream due to their dryness. In this case, a prolonged massage can be an excellent experience of relaxation and calming.

About Products

Why organic ingredients?

We choose organic ingredients which have been certified to make sure that:
1. Each organic ingredient has flourished under the strictest requirements of organic farming where synthetic pesticides, artificial chemical fertilisers, herbicides and GM crops are prohibited;
2. Their cultivation protects the soil, respects animal welfare and minimises pollution of the ground, air and waterways; and
3. The quality of the ingredient is not compromised as sustainable farming methods are promoted, meaning richer nutrients and higher performing

Do you use anything artificial?

We don’t use any added water, fillers or anything artificial or synthetic. Our products are free from parabens, sodium lauryl sulphate, popylene glycol, petroleum and mineral oil. Making our products 100% natural. 

Where can I find more information about your ingredients?

With the transparent ingredient lists on our label and here, you know exactly what you are putting in and on your body.

Ingredient List A-Z
Where is your production?

All of the natural skincare products have been formulated by Cannawise and each ingredient carefully chosen to nourish and restore your skin. The production is all handmade in small batches in France by us.

Shipping Policy

How much is domestic shipping in France?

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Free shipping: For orders over 80€.

Shipping option
Estimated delivery time
Price
Option 1: (Without signature) 2 to 3 business days 6,71€
Option 2: (With signature) 2 to 3 business days 7,71€

How much is international shipping?

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Free shipping: For orders over 80€.

Shipping option
Estimated delivery time
Price
Option 1: National (France) 2 to 3 business days 6,71€
Option 2: International (Zone 1: Germany, Austria, Belgium) 3 to 5 business days 8,79€
Option 3: International (Zone 2: Italy, Spain) 3 to 5 business days 10,10€
Option 4: International (Zone 3: Switzerland) 3 to 5 business days 11,47€
Option 5: International (Zone 4: United States) 5 to 8 business days 25,67€

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Cannawise is not responsible for these charges if they are applied and are your responsibility as the customer

I placed an order! When will I get it?

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping option
Estimated delivery time
Option 1: National (France) 2 to 3 business days 
Option 2: International (Zone 1: Germany, Austria, Belgium) 3 to 5 business days 
Option 3: International (Zone 2: Italy, Spain) 3 to 5 business days 
Option 4: International (Zone 3: Switzerland) 3 to 5 business days 
Option 5: International (Zone 4: United States) 5 to 8 business days 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@cannawise.fr with your name and order number, and we will look into it for you.

Return Policy

What is your return policy?

If you’re looking to return or exchange your order for whatever reason, we’re here to help!

We offer free returns within 15 days of purchase. You can return your product for a refund on the original payment method.

 
PLEASE NOTE THE FOLLOWING EXCEPTIONS TO OUR RETURN AND REFUND POLICY:

• Discounted items are final and cannot be returned
• Already used items can not be returned
• Items purchased outside of the European Union can not be returned

TO INITIATE A RETURN, PLEASE COMPLETE THE FOLLOWING STEPS:

1. Reply to your order confirmation email to request which products you would like to return
2. Print the prepaid return shipping label that you will receive by email
3. Send all items back to us using the label provided

Still have a question?

Please contact us for more information.

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